Meeting documents
Regeneration & Housing Overview & Scrutiny Panel
Thursday, 13th June, 2013 2.00 pm
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Agenda Item No.7. |
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13th June, 2013 |
To the Chair and
Members of the
REGENERATION &
ENVIRONMENT OVERVIEW AND SCRUTINY PANEL.
ST LEGER HOMES OF
DONCASTER QUARTERLY MONITORING REPORT – QUARTER FOUR 2012/13
EXECUTIVE SUMMARY
1.
This report provides the 2012/13 year end
performance information for St Leger Homes of Doncaster (SLHD) and highlights
the main areas of performance that in quarter four 2012/13 are either off
target or of concern.
RECOMMENDATIONS
2.
That members:
·
Note the Quarter four performance
information
·
Note actions to deal with
performance issues
PERFORMANCE EXCEPTIONS
QUARTER FOUR 2012/13
3.
Detailed information is provided in the headline
report at Appendix A, providing full details of the
performance information.
At the end of Quarter four, all 5 of the
strategic priorities contained within the St Leger Homes Annual Delivery Plan
(ADP) have met target (green).
Of the 12 Key Performance Indicators
contained within the ADP, 2 are data only, 3 have met target (green), 4 are
within tolerance (amber) and 3 are out of target (red).
Of the 3 out of target indicators performance was as follows:
Theme 1: Driving and Delivering Value for Money
Performance Measure: Percentage of Current Rent Arrears against Annual Debit
Year End Target: 1.4%
Q4 Performance: 2.00%
Commentary: Rent arrears performance was 2.00%
at the end of March, a 0.22% improvement from the previous quarter, against a
year end target of 1.40%.
The
down-turn in the local economy and problems with the DMBC Housing Benefit
system has contributed to this below target performance.
In
terms of the local economy, a reduction in jobs and reduced hours has resulted
in some tenants struggling to pay outstanding debts and household expenses.
Unfortunately, in many cases tenants are prioritising the payment of other
debts before their rent.
The
problems with the new DMBC Housing Benefit system had an estimated impact of
delays in payment of rent of approximately £300,000. Taking this into account,
a revised year end performance figure of 1.56% is more realistic, the second
best performance in the last four years in a challenging economic climate.
Theme
2:
Welfare Benefit Reform
Performance
Measure: Number of Evictions due to Rent Arrears
Year
End Target: 25
Q4
Performance: 36
Commentary: The
number of evictions due to rent arrears was 36 at the end of March (this was against
a year end target of 25), an increase of 7 compared to the same period last
year. This
increase had been forecast throughout the year given the economic climate and a
large increase in serious arrears cases (owing over £1,500), which have more
than doubled in one year (38 cases in 2011/12 to 87 cases in 2012/13).
Theme
6: Additional
KPI’s
Performance
Measure: Proportion of Planned Repairs against Responsive
Year
End Target: 50/50
Q4
Performance: 73/27 (Responsive against Planned)
Commentary:
Year
end performance against this KPI is 73:27 responsive against planned with a
year end target of 50:50. The KPI is based on the financial costings of planned
and responsive repairs, a new indicator measuring the quality and timeliness of
a scheduled repairs service is planned for 2013/14.
OPTIONS CONSIDERED
4.
Not applicable.
REASONS FOR RECOMMENDED OPTION
5.
Not applicable.
IMPACT ON THE COUNCIL’S KEY PRIORITIES
6.
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Priority Outcome |
Implications of this initiative |
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1.
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Doncaster’s economy develops
and thrives, underpinned by effective education and skills |
Work of St Leger Homes of
Doncaster impacts on all of these initiatives, with implications on the
quality of life for Doncaster Council’s tenants and other residents and the
communities they live in |
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2.
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Children
are safe |
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3.
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Stronger families and stronger
communities |
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4.
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Modernised and sustainable
Adult Social Care Services with increased choice and control |
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5.
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Effective arrangements are in
place to deliver a clean, safe and attractive local environment |
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6.
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The Council is operating effectively, with
change embedded and sustained with robust plans in place to operate within
future resource allocations |
Risks & Assumptions
7.
Monitoring the performance of St Leger Homes of
Doncaster reduces the risk that required standards will not be achieved and
services will continue to improve.
Legal Implications
8.
There are no specific legal implications arising
from this report.
Financial
Implications
9.
There are no direct financial implications arising
from this report. However, the report highlights areas that require attention
to improve performance, and any additional costs arising from subsequent
action, must be contained within the service departments available resources.
CONSULTATION
10.
Consultation has taken place with key managers and
Directors at Performance Challenge meetings, Finance Monitoring meetings and Management
Agreement Liaison Meetings (MALM).
BACKGROUND
PAPERS
11. Appendix A: SLHD 2012 - 13 Delivery Plan
Headline Year End Report
CONCLUSIONS
12. The
presentation of specific performance information relevant to each Overview
& Scrutiny Panel on a quarterly basis is a major part of ensuring that this
occurs.
REPORT AUTHOR
Ian Brittain, Performance and Improvement Service Manager,
Tel: 01302 862974, E-mail: ian.brittain@stlegerhomes.co.uk
LEAD
OFFICER
Susan Jordan, Chief Executive St Leger Homes of Doncaster